How Clients BuyA terrific resource for anyone looking to build a successful client service business. McMakin and Fletcher are spot on citing quality and trust as cornerstones. Lynne Doughtie, U. S. Chairman and CEO, KPMG How Clients Buy provides essential advice to professionals who have to step up from delivering services to selling them. Ford Harding, author of Rain Making and Creating Rainmakers Tom and Doug offer well grounded, practical advice on how to enhance
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