Managing the UnexpectedTHE CLASSIC GUIDE FOR IMPROVING YOUR COMPANY'S ABILITY TO AVOID OR MANAGE CRISES Floods, hurricanes, terrorist attacks, bank failures, recessions, and environmental disasters. Organizations are challenged with the unexpected on a routine basis. But why do some organizations manage to function in the face of unanticipated change while others fail? Since it was first published in 2001, Managing the Unexpected has become the definitive resource that