The Pause PrincipleBecome a better communicator during awkward, difficult, or tense moments in the workplace In The Pause Principle: How to Keep Your Cool in Tough Situations, renowned corporate communications expert Cynthia Kane reveals her tried and tested SOFTEN practice to better handle awkward, difficult, or tense conversations at work. This book helps you break free from automatic reactions, such as shutting down, running away, yelling, or becoming passive