Becoming a Master ManagerPreface iii Introduction The Competing Values Approach to Management 1 What "Becoming" A Master Manager Means 1 The Role of Character in Mastery 3 The Evolution of Management Models 4 Early Twentieth Century: The Emergence of the Rational Goal Model and The Internal Process Model 4 Early to Mid Twentieth Century: The Emergence of the Human Relations Model 7 Late to Mid Twentieth Century: The Emergence of the Open Systems Model 7 Late Twentieth