Making Questions Work"This book is an invaluable desk reference for facilitators, leaders, coaches, and anyone who wants to engage in more effective learning and decision making conversations. It offers over 1700 rich questions that you can borrow or adapt to improve your inquiry skills, and provides clear frameworks that point to when, where, and why particular questions are most useful." Anne S. Davidson, consultant, Roger Schwarz & Associates, and coauthor, The Skilled