Dealing With The Tough StuffYOUR ESSENTIAL GUIDE TO HANDLING DIFFICULT CONVERSATIONS AT WORK Based on psychological theory and in the trenches practice, this second edition of the bestselling Dealing with the Tough Stuff shows leaders and managers the practical and pragmatic strategies for managing conflict situations effectively. Avoiding tough conversations can be extremely costly for managers, staff and the business as a whole. Authors Darren Hill, Alison Hill and Dr Sean