Hotel and Hospitality English: A1-A2 (Collins English for Work)This unique self study course is for elementary level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front line staff who need to communicate confidently in English to maintain good customer relations. 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest